Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, billing address, and payment information when you register for our services or make a purchase.
• Account Information: Username, password, and other credentials used to access your account.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Communication Data: Records of your communications with us, including support tickets, emails, and chat conversations.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our hosting services
• Process transactions and send related information, including purchase confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing, data storage, and customer support.
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use information about you. Cookies are small data files stored on your device that help us improve your experience on our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

We use cookies for:

• Authentication and session management
• Remembering your preferences and settings
• Analyzing website traffic and usage patterns
• Providing personalized content and advertisements

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

For users in the European Economic Area (EEA), we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CloudOnHost
Email: [email protected]
Address: Hong Kong
Phone: +852 98483697

For privacy complaints, you may also contact the relevant data protection authority in your jurisdiction.